SLAYER Warranty Information
Warranty Information
Warranties must be submitted by the original authorized reseller to SLAYER Technical Support prior to repair or remedial action. Please contact the reseller from whom you purchased the machine prior to submitting a claim.
Warranty Information:
SLAYER provides a fifteen (15) month warranty on all equipment and parts, being at the date of shipment from Seattle HQ. All equipment and parts are warranted to be free from defect in material or workmanship. Unless otherwise specified in writing, this warranty covers materials only (e.g. equipment, parts) and excludes labor, shipping, and any other costs. (Warranty labor is the sole responsibility of the reseller.)
This warranty does not cover accidental damage, abuse, or improper use of equipment. "Improper use" includes, but is not limited to, the operation of the machine with inadequately treated water and/or the operation of a machine with inadequate water supply. Any and all damage resulting from inadequate water treatment is expressly excluded from the coverage of this warranty. Read "SLAYER Water Treatment Requirements" in the User Manual for information about water-related issues.
Damage resulting from improper installation of equipment is expressly excluded from this warranty.
Warranty coverage does not include parts that are subject to normal wear and tear, as determined by SLAYER. These include, but are not limited to; shower screens, portafilter gaskets, expansion or anti-suction valves, and Preventative Maintenance parts. Warranty coverage excludes glass or plastic parts.
This warranty will immediately expire if you or a third party performs faulty maintenance, excessive use, or neglect of necessary service. This will include any instances in which, following the occurrence of a defect, failure to immediately take all suitable measures to limit damage to the equipment and/or fail to provide SLAYER with an opportunity to remedy the defect.
SLAYER's sole responsibility and liability under the warranty set forth herein is limited to, in SLAYER's sole discretion, repair or replacement of defective parts. Unless otherwise specified in writing, this excludes labor, shipping, and any other costs.
To the fullest extend permitted by applicable Washington State (USA) laws, SLAYER's warranty set forth herein is limited to the original purchaser of the equipment. SLAYER does no, directly or indirectly, offer any warranty to any other person, unless otherwise agreed in writing.
Except as expressly provided herein, all goods are provided to you as they are. SLAYER disclaims all representations and warranties, whether expressed or implied, including warranties of title, non-infringement, merchantability, and fitness for a particular purpose.
Warranty Claims must be authorized by a SLAYER Support representative prior to repair or remedial action.
Resources:
- User Manuals
- Installation Requirements
- Water Treatment Requirements
- Preventative Maintenance Guides
- Spare Parts Diagrams 2024
- SLAYER Warranty Form
SLAYER recommends all service be performed by an experienced SLAYER Espresso trained technician. For a technician reference near you, please contact SLAYER Support at (206)-284-7171 (#1 in Directory) or email support@slayerespresso.com.Questions or concerns? Please contact: support@slayerespresso.com
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